Price Match Policy

Element E-Bikes Price Match Policy

We are dedicated to providing our customers with the best possible prices online. If you discover a lower price for the same product on another online store within 14 days of your purchase, please inform us, and we will refund the price difference to your original payment method. Your confidence in obtaining the best price for your ordered product is important to us.

Likewise, if you find a lower price for the same item on our website within 14 days of your purchase, we will refund the price difference to you.

To request a partial refund, simply email us a link to the product on our website or our competitor's website within 14 days from your order date, and we will process the credit accordingly.

Please note the following limitations of our 100% Price Guarantee:

  • Promotions such as rebates and buy one, get one free offers are not eligible.
  • The item must be in stock on the competitor's website.
  • The competitor must be an online store; they may not have a physical retail location.
  • Discounter or auction websites (e.g., eBay, Overstock) are not eligible.
  • The competitor must be an Authorized Retailer of the product.
  • Our Price Match Guarantee includes both the item price and shipping charges but excludes sales tax."

If you have any questions or require further clarification, please don't hesitate to reach out.