Velowave Ranger Step Thru 2.0

• Classes:Class 3(Ebikes can go up to 28mph with pedal assistance)
• Max Speed: 28MPH by pedal, 20MPH by throttle
• Range:up to 90 Miles by Pedal; 30+ Miles by Throttle(Calculation based on rider's weight of 75kg. Range varies according to road condition, weather, rider's weight etc.)
• Pedal Assist: 5 Levels

• Frame: 6061 Aluminium, Removable Battery, Internal Routing
• Fork: Hydraulic Suspension Fork with 60mm travel, with lockout

• Rim Material: Aluminum
• Rim Size: 26" 36H Front & Rear
• Front Wheel Spokes: 13G x 244/246mm, Black Stainless
• Rear Wheel Spokes: 12G x 217/219mm, Black Stainless
• Tubes: Butyl Rubber, Schrader Valve
• Hubs: Disc Nutted Front /Rear Axles
• Tire: Kenda Fat Tires
• Tire Size: 26" x 4.0"

• Battery: Removable Internal Lithium-ion Battery, 48V 15Ah, 720Wh, LG Cells
• Charger: 48V 2 Amp Charger, Approx. 8 Hour Charging, Aviation Connector. UL LISTED
• Motor: Geared Hub Motor, Rated 750W, Peak 1000W, Max Torque 80NM
• Controller: 48V 25A Peak
• Display: Multifunctional Color-Screen Display
• Pedal Assist: Cadence Sensor
• Throttle: Thumb Throttle
• Front Light: 48V 10W LED Light, 30 LUX

• Shifter: Shimano 7-Speed RevoShift
• Rear Derailleur: Shimano ARDTY500D 7-Speed, Long Cage
• Crank & Chainring: 52T, 170mm Alloy Crank
• Freewheel: Shimano 14-28T, 7-Speed freewheel
• Pedal: Alloy Platform Pedals
• Chain: KMC 124 Link, 7-Speed

• Saddle: Comfortable Wide Saddle
• Seatpost: Forged Alloy, Ø30.4*350mm
• Seat Clamp: Ø35mm Quick Release
• Stem: Bar bore: Ø31.8mm, Clamp I.D.: Ø28.6mm, HEIGHT: 70mm, RISE: ±7°
• Handlebar:Aluminum Ø31.8mm, Width 720mm
• Headset: Sealed Bearing Headset
• Grips: Nylon Lock-on, Ergonomic Comfort
• Brake: Front & Rear Hydralic Disc Brakes, with180mm discs, with power-cut-off function
• Brake rotor: 180mm, 1.9mm thick
• Kickstand: Side Kickstand, Alloy, Rear Mount
• Fenders: Plastic 26"x110mm
• Rear Rack: Aluminum Alloy Rear Rack

• Net Weight:34.9kg (76.94lb)  ( including battery)
• Gross Weight:45.6kg (100.53lb)
• Battery Weight: 4kg (8.82lb)
• Weight limit:136 kg (300 lb) Payload Capacity

• Product Size:1930x740x1210mm
• Packing Size: 1570x330x900mm

Price Match Guarantee:

We put tremendous effort into providing the most competitive prices online. If you come across a lower price elsewhere, we'll match it! Plus, if you find a better deal after making your purchase, we'll refund the difference. Check out our Price Match Policy page for complete information.

Shipping Information:

As soon as you place your order, you will receive an order confirmation via e-mail and your order will be processed within 48 hours. Tracking information will be available as soon as product is shipped and tracking is generated.  Average shipping time 3-7 days.  Please see our Shipping Policy for additional information.

Warranty:

Velowave warranty states:

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Please check the details warranty and return policy below:

WARRANTY POLICY

TWO-YEAR WARRANTY:

WE PROVIDE A 2-YEAR WARRANTY ON VELOWAVE ELECTRIC BIKES FRAME.

ONE-YEAR WARRANTY：

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

RETURN POLICY

Velowave Team hopes that you love your new e-bike, but we also want you to be fully satisfied. Any purchase made through Velowave may be canceled before the order is shipped. Once the order shipment will be subject to our return policy, as detailed below.

MODIFY OR CANCEL ORDER:

• Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.

• If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.

• It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee.

• All cancellations need to be done by email to the Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

• Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

RETURN ORDER:

• Refused Shipments:

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

• Dead on Arrival (DOA):

Damage due to shipping/delivery, missing items. 

If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at support@velowavebikes.com within three days of receiving the item to report the error or damage.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

• Possible Solutions:

- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

• Customer Return/14-Day Return for Bike：

For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days from the delivery date to return new and unused items after receiving your eBike to request a return. To be eligible for a return, the customer must meet the terms instructed below:

• The e-bike must be under ten (10) miles on the odometer
• Must be in like-new condition and free from dirt, dust, or fragrances
• Must be in the original same packaging (all cardboard and foam) and condition that you received it
• Must include all items that were included inside the box (charger, keys, hardware, etc.)

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. 

• Accessories return:

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

• Non-returnable/non-refundable Items:

1. For an e-bike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.

2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

HOW TO RETURN:

To initiate a return, please contact our customer service department at support@velowavebikes.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved before processing a return.

REFUND:

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes. Refunds will be made after the E-bike is received and inspected.

After receipt, returned items will be inspected and a refund will be applied within 5 business days after receiving the product.

We only accept returns from purchases made directly through our website (www.velowavebikes.com). If you’ve purchased through an authorized dealer, please contact them directly.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@velowavebikes.com